Refund Policy

Last updated: October 5, 2026

Overview

Due to the nature of digital products, Themee E market's refund policy is more restrictive than physical goods. Please review this policy carefully before making a purchase.

General Refund Policy

All digital product sales are final. Once you have downloaded a product, we cannot offer a refund except in the specific circumstances outlined below.

Eligible Refund Situations

You may request a refund if:

  • Technical Issues: The product file is corrupted, incomplete, or cannot be opened despite our technical support assistance
  • Incorrect Product: You received a different product than what was described or purchased
  • Product Not as Described: The product significantly differs from the description and features listed on the product page

Non-Refundable Situations

Refunds are NOT available for:

  • Change of Mind: Simply changing your mind after purchase
  • Lack of Skill: Not having the technical skills to use the product
  • Compatibility Issues: Product not compatible with your specific environment (unless clearly stated as compatible)
  • Already Downloaded: Products that have already been downloaded
  • Partial Use: Products that have been partially used or modified
  • License Downgrade: Wanting to change from Extended to Regular license after purchase

Duplicate Purchases

If you accidentally purchase the same product twice:

  • Contact us within 7 days of the duplicate purchase
  • Provide both order numbers
  • We will refund the duplicate purchase

Refund Request Process

To request a refund:

  1. Contact us through our Contact page within 7 days of purchase
  2. Provide your order number and purchase details
  3. Clearly explain the reason for your refund request
  4. Provide evidence of the issue (screenshots, error messages, etc.)

Our team will review your request and respond within 3-5 business days.

Refund Review Process

  • All refund requests are reviewed on a case-by-case basis
  • We may request additional information to verify your claim
  • We may test the product to verify reported issues
  • Refund decisions are final and at our discretion

Approved Refunds

If your refund is approved:

  • Refunds will be processed to the original payment method
  • Processing time may vary depending on your payment provider
  • You will receive a confirmation email when the refund is processed
  • Your access to the product may be revoked

Technical Support Before Refund

Before requesting a refund for technical issues:

  • Contact our support team for assistance
  • Allow us to help resolve the issue
  • Many technical issues can be resolved with support
  • Refund requests without prior support contact may be denied

Product Quality Expectations

Please note:

  • Digital products may require customization to meet your specific needs
  • Products are sold "as described" on the product page
  • Review the product description, features, and requirements before purchasing
  • Check product previews and demos when available

Exceptions

We reserve the right to make exceptions to this policy in exceptional circumstances at our sole discretion.

Contact Us

If you have questions about our Refund Policy or need to request a refund, please contact us through our Contact page.